1. Booking & Payment

• 1.1A booking is only confirmed once we receive a signed contract and 30% non-refundable deposit.
• 1.2The remaining balance is due 4 weeks before the event date.
• 1.3For bookings made within 4 weeks of the event, full payment is required to confirm.
• 1.4We accept Bank Transfer. Late payments may result in cancellation of your booking.

2. Cancellation

• 2.1Cancellations must be made in writing via email/WhatsApp.
• 2.2Deposits are non-refundable.
• 2.3If cancelled:
  • More than 8 weeks before: 50% of total balance is due
  • 4-8 weeks before: 75% of total balance is due
  • Less than 4 weeks before: 100% of total balance is due
• 2.4If Babmak cancels due to unforeseen circumstances, your deposit will be fully refunded.

3. Delivery, Setup & Collection

• 3.1Delivery, setup, and collection are included within our standard service area: Ashford & Kent.
• 3.2For venues outside Kent, a travel fee may apply.
• 3.3Access: Client must ensure clear access to venue for delivery and collection. Any extra time/labour due to restricted access may incur charges.
• 3.4Setup times will be agreed in advance. We require access to the venue at least 3 hours before the event start time where possible.

4. Hire Items & Damages

• 4.1All hire items remain the property of Babmak Event Decoration & Rentals Services Ltd.
• 4.2The client is responsible for all items from delivery to collection.
• 4.3Any loss, damage, or excessive cleaning required will be charged at replacement cost + 25% admin fee.
• 4.4Items must not be moved or dismantled by anyone other than Babmak staff.

5. Venue Requirements

• 5.1The client is responsible for ensuring the venue allows decorations, balloons, candles, and setup as planned.
• 5.2Any venue restrictions, permits, or insurance requirements must be communicated to us at booking.
• 5.3Babmak is not liable for venue damage caused by existing venue conditions.

6. Force Majeure

Babmak will not be liable for failure to perform due to acts of God, extreme weather, illness, venue closure, or other circumstances beyond our control. In such cases we will offer an alternative date or a credit note.

7. Images & Marketing

• 7.1Babmak may take photos/videos of the setup for portfolio and social media @Babmak_Events_Decor.
• 7.2If you do NOT wish for photos to be used, please inform us in writing before the event.

8. Liability

• 8.1Babmak is not liable for injury or loss caused by misuse of hired items by the client or guests.
• 8.2Maximum liability is limited to the total contract value.

9. Changes

Any changes to your booking must be made at least 4 weeks before the event. Changes within 4 weeks are subject to availability and may incur additional costs.

10. Contact

Babmak Event Decoration & Rentals Services Ltd

• WhatsApp: 07565318967
• Email: babmakstrides@gmail.com
• Instagram: @Babmak_Events_Decor

11. Agreement

By paying the deposit, you agree to these Terms & Conditions.